Crisis text line

If you need some immediate support, text TeamKPG to 85258. This is a free service that's accessible 24/7 and is strictly confidential.

How it works

If you need some immediate support, text TeamKPG to 85258.

The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support.

We help with

  • • Suicidal thoughts
  • • Abuse or assault
  • • Self-harm
  • • Bullying
  • • Relationship issues

Important information

It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone. These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.

Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged. If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This applies to a very small minority of operators.

It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your message will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working. If in doubt, please contact your mobile phone network before texting, or email [info@giveusashout.org].

This service is powered by our trusted partners, Shout and Crisis Text Line.

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